Out-of-hours and Emergency Contact for Streamliners - Phone +64 9 367 2550

Only call this number if you are unable to contact Streamliners through the normal phone and email channels, and you have an emergency situation that might include: 

  • An urgent update to your HealthPathways website to address an immediate health and safety risk
  • Online services provided to you as part of the Streamliners service have become unusable

For ease of access, download the Streamliners Emergency Contact Poster and pin to your notice board.

HealthPathways Emergency Update Protocol

From time to time, you may need to add an emergency update to your home page. Examples of updates include:

  • Hospital in gridlock
  • Infectious diseases outbreak
  • Medical centres or pharmacies open during a natural disaster
  • Contamination threat
  • Drug recall

If this is during business hours, contact your lead writer directly. However, if you need to make an emergency update outside of normal office hours or on a public holiday, Streamliners NZ Ltd have established a protocol to ensure updates to your HealthPathways home page are made quickly and consistently. 

As part of the protocol, Streamliners will have:

  • A list of people in your region who are authorised to request an emergency update.
  • Who to contact if the request is made by someone not on the authorised list.
  • Agreed conventions for where and how the information is to be displayed on each region's HealthPathways home page.

If you have still to provide any of the above information or have questions about the protocol, please contact your lead writer at Streamliners.

If an update is added to another HealthPathways home page that may be relevant to your area, we’ll let you know as soon as possible so you can consider adding it to your home page too.