Due to growth in HealthPathways across the United Kingdom, we’re seeking expressions of interest for a Community Success Manager role employed by Pathways Alliance Limited (PAL), a wholly owned subsidiary of Streamliners:
See more detail on this role below.
What’s in it for you?
We offer flexible working, learning and development opportunities, and a progressive and supportive work culture. Our workforce is diverse, and we are committed to promoting an environment of inclusion and belonging. Both roles are:
- remote working roles, based in the United Kingdom
applicants must have the right to work in the UK, or be able to obtain this
- permanent roles, with hours estimated at 24-30 hours per week
we will consider fixed term/secondment type arrangements for the right candidate (noting the total renumeration package would be limited to the annual salary and benefits and wouldn’t include additional relocation/accommodation expenses)
Pathways Alliance Limited (PAL) – Who are we?
PAL improves the health and wellbeing of people around the world by enabling:
- Community – collaborating globally for local impact
- Conversations – agreeing about what will work around here
- Clarity – offering clear guidance at the point of care
Together with our New Zealand team at Streamliners, we work with health and social care customers throughout New Zealand, Australia, and the United Kingdom. Our high value, long-term relationships with our customers are based around excellent content and systems, and the network effects that our unique Platform and Customer Services teams support. We focus on helping our customers to collaborate through networks such as the well-established HealthPathways Community.
Vacancy: Community Success Manager
What will you do?
As a key member of the PAL team, the community success manager will:
- act as the point of contact for community members, working to support them to maximise the productivity of their HealthPathways implementation
- fulfil a senior relationship function ensuring strong relationships between PAL and our community members at all times
- efficiently, effectively, and proactively monitor and resolve questions, issues, and requests from HealthPathways community members and our employees
- identify, build, and maintain positive relationships with member representatives, with a focus on the programme manager level
- guide and monitor the performance and success of member programmes
- resolve and monitor programme-related questions, issues, and requests
- keep members fully informed about their support questions, issues, and requests until fully resolved
- represent member programmes internally
- represent PAL externally to members and other stakeholders
- increase learning, networking and collaboration within the member community
Who are you?
We’re interested in hearing from you if you have:
- a bachelor’s degree or equivalent experience in a business-related or health management field
- experience in a success management, account management, product management, or broader role involving managing customer/external stakeholder relationships
- proven experience and success managing customer accounts, small projects and budgeting, presenting to customers, defining KPIs, reporting and numerical analysis
- knowledge of, and experience working with HealthPathways (an advantage, but not essential).
You will also be someone who:
- brings exceptional interpersonal and relationship management skills
- is innovative and proactive
- is energised by a fast-paced environment with competing priorities
- has excellent written and verbal communication
- is customer focused, well organised, and committed to delivering excellent results.
You have the ability to:
- gain a deep knowledge of our member programmes, our platform, and how it impacts a health system as well as internal roles, systems, and processes
- take a high-level of ownership for issues and work to find solutions that work for member HealthPathways programmes and internal teams
- identify key internal and external stakeholders, earn trust and respect, and influence key decision-makers
- work effectively as a member of a small team in an environment of growth, requiring adaptability, a proactive and self-directed approach, and comfort with ambiguity
- communicate effectively at all levels of the business and community, run effective meetings, summarise information, and negotiate with multiple parties
Applications and enquiries
If this sounds like the role for you: