Project Flow Update: From design to implementation
We’re now well into the implementation phase of Project Flow, focusing on changes to the technical writing process, pathway programme planning, and more effective management of partial updates.
In October we provided the process scope for Project Flow and in late November, we outlined our priorities for the delivery phase:
- improving planning
- developing a consistent process
- building common visibility.
With the design phase complete, our initial implementation work will focus on three areas:
- changes to the HealthPathways technical writing process
- pathway programme planning
- more effective management of partial updates.
Changes to the HealthPathways technical writing process
We’re trialling some changes to the Streamliners HealthPathways technical writing process with the New South Wales writing team. These changes will enable more time to be spent on pathway development, rather than related administrative tasks, and improve the consistency of pathway quality:
- Internally at Streamliners, specific technical writers will be responsible for a pathway from start to finish
This will reduce the time lead writers spend allocating work to writers, and improve the consistency of work.
- Technical writers will be allocated to a smaller number of HealthPathways regional teams
This will help technical writers develop their working relationships with clinical editors, improve communication, and support more efficient pathway collaboration.
After the trial with the New South Wales team within Streamliners, we plan to incorporate anything we’ve learned during the trial and then implement these process changes for all writing teams during March and April.
When we move to this new way of working, if you’re a clinical editor or coordinator, you’ll need to ensure you request work in Dot by changing the pathway Dot status to “Streamliners to Action”. Technical writers will no longer read through Dot threads to find actions, but will filter by “Streamliners to Action” and work only from these selected threads.
Pathway programme planning
The discovery phase of Project Flow identified the need to provide better planning support to HealthPathways teams for pathway localisation and review programmes.
It’s clear that the amount of time spent completing pathway reviews or localisations has a direct impact on overall work-in-progress and delivery times.
To help address this, we’ve shortlisted and are evaluating two planning tools. We expect to complete testing and trialling these tools in April-May, and will then develop procedures for using these tools for pathway programme planning.
Once we have the planning tool and approach finalised, we’ll develop an implementation schedule, training, and procedures for the HealthPathways teams who choose to take it up.
More effective management of partial updates
Another key focus of Project Flow is the desire to more effectively balance the percentage of technical writing hours spent on partial updates, versus scheduled pathway localisation and review.
We’ve designed a new process to help HealthPathways teams manage this, and tested a prototype with the Canterbury / West Coast / Base technical writing team. We plan to make this new process available in March, and will update you soon.
Farewell to Sonia Chaker
Sadly, Sonia Chaker who’s been leading our work on Project Flow, farewelled Streamliners last week to move with her family to France. We will miss Sonia and wish her all the best for this new adventure.
We’re currently recruiting for someone to complete Sonia’s work on this phase of the project, and lead the next phase.
If you have any questions about this project, please email Martin Flanagan (email@example.com)