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Regular Monitoring

Regular monitoring of your HealthPathways programme enables you to continually assess and adjust programme work priorities and engagement activities. Using a consistent methodology and tracking the same metrics over time can help generate regular reporting for reviewing workflows, and serve as the basis for more in-depth evaluations or research. This should be implemented at an early stage of your programme.

Devise a methodology or workflow process for compiling your data. Tabulate your data and conduct simple data exploration. It may be beneficial to construct a dashboard

Review your data regularly by comparing current results with previous ones. Consider how your activities have impacted these results based on experience. 

Consider your results in the wider domain:

  • Has your initial analysis identified areas that merit more detailed investigation?
  • Could any of the results benefit the wider community?   

Key questions or programme aims

Regular Monitoring

Key questions/Programme aims

What questions will identify if the programme is achieving its aims?

Outcomes/Programme logic

What difference do we aim to make? 

What do we expect to achieve? 

Who will benefit?

Indicators

How will we know if progress is tracking well? 

What changes will we look for? 

What indicators will help answer our key questions?

Methods/Data sources

What data will we collect and how?

Are the HP programme content development objectives being met?

  • How is the programme tracking towards pathway goals (localisations/reviews)?
  • Track programme indicators over time
    • Localisations
    • Reviews
    • Drafts
    • Partial updates
  • Number of pathways or pages in development or draft, localisations, reviews (12 categories)
  • Dot
  • Identify usage and resources of specialties
  • Time and page views per specialty
  • Time per specialty
  • Page views per specialty
  • Dot
  • Google Analytics
  • HP programme team

How is the HP programme utilising its resourcing?

  • Monitor time usage and identify outliers 
  • Identify time-consuming specialties
  • Time per specialty per month
  • Time per task per month
    • Development
    • Reviews
    • Localisations
    • Partial updates
    • Meetings and  correspondence
    • Site administration
  • Dot
  • HP programme team

Is health professionals' knowledge and use of, and engagement with HP increasing?

  • Is site activity increasing?
  • Are the engagement activities effective?
  • Increased participation in and engagement with HP
  • Positive trends in number of:
    • Users (new, existing)
    • Sessions
    • Page views
  • Page views – top ten
    • Specialties
    • Localised (top ten)
    • Unlocalised (top ten)
  • Google Analytics
  • Increased user knowledge of and confidence in appropriate care and referral services available locally
  • Improved user experience – user feedback on HP's impact on the quality of consultations
  • Focus groups
  • Interviews
  • Surveys
  • Engagement, education, and outreach activities
  • Number of communications
  • Estimated reach of communications
  • Google Analytics and campaign tracking
  • Feedback
  • Maintain continued usefulness of HP and use as a tool for communication and relationship building
  • Review feedback
  • Number of CWGs
  • Feedback
  • CWGs
  • SMEs/CEs
  • Review and log all feedback
  • Feedback
    • Dot
    • Engagement activities
    • News stories
    • Events

Are there any service redesign, clinical improvement, or localisation opportunities?

  • Identify and adjust work development priorities
  • Update priority plans based on user feedback 
  • Identify service redesign opportunities
  • Reduce use of unlocalised pages
  • Page views
    • Localised
    • Unlocalised
  • Search terms
  • Review feedback
  • Google Analytics
  • Feedback
    • CWGs
    • SMEs/CEs
    • Clinicians
  • Solicit involvement from SMEs and primary care in localising pathways
  • Estimated number of contributors by pathway specialty
  • CWG feedback
  • Dot
  • HP programme team
  • CWG feedback