Engagement is always harder to evaluate because the values that define it are subjective. HealthPathways offers different benefits to different users.
- For general practice, it is a manual for day-to-day use.
- For allied health and the third sector, it increases their visibility in the wider health system and helps ensure they are used appropriately.
- For specialist services, it is a means of managing patient flow and resources.
- For change managers, it facilitates negotiation of new way of working and embeds changes in the system.
- For funders, it is a tool for improving efficiency and sustainability.
- For peak bodies and governments, it is a means of getting policy and guidelines into practice.
It is important for every HealthPathways implementation to have active executive sponsors and stakeholders, who can reinforce of the value of HealthPathways and its role in the health system.
Key questions or programme aims
HealthPathways Engagement
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Key questions/Programme aims
What questions will identify if the programme is achieving its outcomes?
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Outcomes/Programme logic
What difference do we aim to make?
What do we expect to achieve?
Who will benefit?
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Indicators
How will we know if progress is tracking well?
What changes will we look for?
What indicators will help answer our key questions?
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Methods/Data sources
What data will we collect and how?
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Is the HP programme well supported by the executive stakeholders, funders, and project partners?
- Is HP viewed or used as the single source of truth?
- Do project partners consider HP to be an enabler of system change?
- Is HP accessible to and used by the wider health system?
- Does the HP programme have excutive champions?
- What do stakeholders and funders perceive the value of HP to be?
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- Is HP being used as a tool to support broader system change?
- Is HP an integral part of the service planning process?
- Identify levels of support from project partners for:
- Successful engagement and integrations
- Continued funding
- Contribution to and endorsement of HP as an integral part of service planning and process
- Feedback on and endorsement of the long-term goals, including evaluation
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- Review feedback
- Continued executive and project partner support for:
- HP programme
- Engagement
- HP integration with the wider health system
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- Governance committee meeting minutes
- Interviews with governance committee members
- Feedback:
- HP programme team
- Clinical and non-clinical leaders
- Key personnel
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How does the wider health system view and use HP?
- Is HP considered and used as the single source of truth?
- Is HP accessible to, and supported and used by the wider health system?
- Is HP viewed as a tool for communication?
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- Establish level of health system support from:
- Key leaders
- SMEs
- NGOs
- Allied health
- Clinicians
- Identify participation in and engagement with the HP programme
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- Feedback on HP's influence on the wider health system
- SME engagement with CWGs
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- Interviews with governance committee members, and key clinical and non-clinical leaders
- Feedback:
- HP programme team
- CWGs
- SMEs/CEs
- Allied health
- Clinicians
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How do GPs perceive HP?
- Is the HP programme creating value for end users?
- What improvements could be made from a GP perspective?
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- Establish the level of support from GP users
- Identify areas for targeted improvements
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- Clinician feedback:
- Interviews
- Focus groups
- Surveys
- Outreach activities:
- Education events
- Practice visits
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Is health proffessionals' knowledge and use of, and engagement with HP increasing?
- Are the HP programme objectives being met?
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- Increased participation in and engagement with HP
- Increased user knowledge of and confidence in appropriate care and referral services available locally
- Improved user experience
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- Positive trends in number of:
- Users
- Sessions
- Page views
- Improved user experience
- User feedback on HP's impact on the quality of consultations
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- Google Analytics
- Clinician feedback:
- Interviews
- Surveys
- Focus groups
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Are the HP programme engagement activities effective?
- Is the engagement strategy working as intended?
- How has the engagement strategy achieved this?
- Which activities are most effective?
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- Determine the extent and impact of the engagement, education, and outreach activities
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- Number of communications and events
- Estimated reach of communications
- Review feedback
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- Google Analytics and campaign tracking
- Feedback:
- Clinicians
- HP programme team
- Stakeholders
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