Engagement can be harder to evaluate because the values that define it are subjective. For example, HealthPathways offers different benefits for different users:
- For general practice, it is a manual for day-to-day use.
- For allied health and the third sector, it increases their visibility in the wider health system and helps ensure they are used appropriately.
- For specialist services, it is a means of managing patient flow and resources.
- For change managers, it facilitates negotiation of new ways of working and embeds changes in the system.
Key questions or programme aims
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How does the wider health system view and use HealthPathways?
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How do GPs perceive HealthPathways?
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Is health professional's knowledge and use of, and engagement with HealthPathways increasing?
Key indicators
- Review feedback
- Increased site usage, e.g. number of page views, sessions, new users
Methods
- Feedback, interviews, workshops, and surveys
- Google Analytics
Programme Evaluation – Engagement
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Key questions/Programme aims
What questions will identify if the programme is achieving its aims?
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Outcomes/Programme Logic
What difference do we aim to make?
What do we expect to achieve?
Who will benefit?
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Indicators
How will we know if progress is tracking well?
What changes will we look for?
What indicators will help answer our key questions?
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Methods/Data sources
What data will we collect and how?
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How does the wider health system view and use HP?
- Is HP considered and used as the single source of truth?
- Is HP supported and used by the wider health system?
- Is HP viewed as a tool for communication?
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- Establish the level of health system support from:
- Key leaders
- SMEs
- NGOs
- Allied health
- Clinicians
- Identify participation in and engagement with the HP programme
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- Feedback on HP's influence on the wider health system
- SME engagement with CWGs
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- Interviews with governance committee members, and key clinical and non-clinical leaders
- Feedback:
- CWGs
- SMEs/CEs
- Allied health
- Clinicians
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How do GPs perceive HP?
- Is the HP programme creating value for end users?
- What improvements could be made from a GP perspective?
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- Establish the level of support from GP users
- Identify areas for targeted improvements
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- Clinician feedback:
- Interviews
- Focus groups
- Surveys
- Outreach activities:
- Education events
- Practice visits
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Is health professionals knowledge and use of,and engagement with HP increasing?
- Are the HP programme objectives being met?
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- Increased participation in and engagement with HP
- Increased user knowledge of and confidence in appropriate care and referral services available locally
- Improved user experience
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- Positive trends in number of:
- Users
- Sessions
- Page views
- Improved user experience
- User feedback on HP's impact on the quality of consultations
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- Google Analytics
- Clinician feedback:
- Interviews
- Surveys
- Focus groups
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